Terms and Conditions

Welcome to our website! We invite you to read the terms and conditions of site use and registration at www.ralucaroman.com. By using, logging or registering this site you agree to observe these terms. If you do not accept or you don’t want to comply with these terms and conditions, please do not use or register on this site.

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “You”) with the Company Raluca Roman Couture SRL-D, hereinafter referred to as “Raluca Roman Couture” or “We”, on the Raluca Roman Couture website, www.ralucaroman.com. By using www.ralucaroman.com and / or placing an order, you agree to observe the terms and conditions of this document (the “Terms”). Make sure you read and understand the Terms before placing your order.

We are interested in your opinion regarding our products and site. So, do not hesitate to contact us:

  • contact@ralucaroman.com

This site is managed by the Company Raluca Roman Couture  SRL-D, a company legally established and functioning according to the laws of Romania, having its headquarters in Bucharest, 27 Pitar Mos, district 1, fiscal identification code 39581367, registered at the Trade Register under number J40 / 9555/2018.


We assure you that we make every effort to present the colors, sizes and product descriptions with the maximum accuracy. However, due to the large volume of data, inaccuracies may occur in the product information. Also, the colors you see on the monitor / screen may differ from the actual colors of the products. At the same time, due to the large volume of orders and because we work manually and in limited quantities, certain stocks of materials can be out at a given time. In this case, we reserve the right to inform the customer on this subject when placing an order.


www.ralucaroman.com offers for sale products made according  to the specifications presented by the consumer and / or clearly customized. Customized products – some products can be adjusted to best suit your personal characteristics – pattern adjustment, height, size, etc. Please note that these products are made at demand and therefore cannot be exchanged / returned.


Products purchased via the website www.ralucaroman.com benefit from the regular warranty of each product. The company Raluca Roman Couture SRL-D does NOT guarantee the stock availability of the displayed products, reason for which the company will have the right not to deliver partially or in full a certain order if certain products no longer appear in the current offer of the supplier or are not available for any other reasons (momentary lack of stock, out of print, etc.).

If the prices or other details regarding the products have been incorrectly displayed, including due to the fact that they have been incorrectly entered in the database, the company Raluca Roman Couture  SRL-D has the right to cancel the delivery of that product and to notify the customer as soon as possible about the error, if the delivery has not yet been made.


There is no minimum order required. All prices displayed on the site are in lei and include VAT. The prices shown do not include shipping charges. Transport is free solely within Romania. For the rest of the countries the shipping charges will be borne by the customer. These fees will be displayed at the end of the order and will be entered separately in the tax invoice.

After configuring the products to your desired specifications, they can be ordered by adding them  to the Cart. Placing an order on www.ralucaroman.com is equivalent to an offer to purchase the products according to the site Terms and Conditions. We reserve the right to accept or decline your order.

Order confirmation will be made by e-mail to: contact@ralucaroman.com

Payment methods:

– cash payment (cash on delivery) – the order is confirmed after verifying personal data and order details.

– Bank transfer to the account RO94INGB0000999908110456, opened ING BANK, beneficiary Raluca Roman Couture SRL-D; the payment is considered to be made at the time of crediting the mentioned account.

- Stripe, online payment processing for internet

We reserve the right to refuse the order in the following cases: payment cannot be confirmed, there are delivery restrictions in that area, the product is not in stock, is withdrawn or does not meet our quality standards or your personal information is not accepted.

The invoice is issued according to the legislation in force in Romania and is sent together with the ordered products to the delivery address or by email.

We reserve the right to change the prices displayed on the website when we deem it necessary.

The company Raluca Roman Couture  SRL-D uses the services of other companies, for example for transport, payment, etc. The responsibility for these services is entirely borne by the service providers. It is the user’s responsibility to know and accept the terms and conditions of the services before using these services.


  • The products are delivered through the courier company E-COLET (for Romania).
  • Transport within Romania is paid.
  • We also deliver worldwide, in over 50 countries, through the courier company. Abroad delivery involves additional costs, which will be borne by the customer. At the same time, we will make every effort to offer abroad customers the best and most efficient transport options. Please also keep in mind that deliveries to NON-EU countries may incur additional charges, in accordance with the law of each country.
  • Please note that some of our products are not available in stock, but are ordered for each customer. That is why a period of 5 -14 working days is needed for their execution. To this interval 1 – 3 working days is added for transport and delivery, on the territory of Romania, a period that may vary for orders to be delivered abroad.


You are allowed to use this site and any of its material or content exclusively for your personal, non-commercial use. Any other use of this site is strictly prohibited. You may not print, download, or copy any site excerpts, modify any documents or graphics in any way, or use any graphics other than the accompanying text. None of the site materials or content may be reproduced, stored, sent, displayed, distributed, sold, commercially exploited or included in any public or private electronic recovery system or service and no derivative works may be made in connection therewith.

Unless otherwise provided, the copyrights, trademarks and other intellectual property rights of all site materials (including, without limitation, photographs and graphic images) belong to Raluca Roman Couture SRL-D. You are not granted any copyright, trademark or other intellectual property rights for any of the materials on this website.


We try to ensure the information of this site is accurate and complete. However, we do not guarantee the accuracy and completeness of the information of this website. The site material is provided “as it is” without any conditions, warranties or other conditions of any kind. We exclude all statements, warranties, conditions and other terms that may have an effect in connection with this site. Information regarding the description and use of the products is solely for information purposes and should not be based on such information.

We reserve the right to make changes to the materials of this website or the products and prices described, at any time, without notice. The site materials may not be updated and we do not undertake to update such materials.

Although we try to make this website available to you 24 hours a day, we will not be liable if, for any reason, this website is unavailable at any time or for a certain period. Access to this site may be temporarily suspended and without notice in case of a malfunction, maintenance or repair of the system or for reasons beyond our control or to improve, update or modify the material of the site.

If you choose or have a user ID, password, or other information as part of our security procedures, you must treat this information as confidential and not disclose it to any third party. We have the right to disable at any time any user identification code or password, whether you have chosen it or it has been assigned by us, if, in our opinion, you have not complied with any of the provisions of these terms and conditions. You must immediately notify us if you believe that your password is known to someone else or if it is likely to be used unauthorized. If so, you need to immediately change your password.

You are responsible for making all necessary arrangements to access the site. You are also responsible for ensuring that everyone who accesses the site via your Internet connection knows these terms and complies with them.


This agreement between you and the Raluca Roman Couture brand involves you and us, your successors and partners. You may not transfer, assign, collect or otherwise dispose of this Agreement or any of the related rights or obligations without our prior written consent. We may transfer, assign, collect, subcontract or otherwise dispose of this Agreement or any of the rights or obligations arising therefrom, at any time during the Agreement.

We may, at our sole discretion, refuse to supply any of our products to any person, for any reason or decide to withdraw products from the Site at any time.

We will not be liable or responsible for any failure or delay in fulfilling any obligations according to this Agreement caused by events beyond our reasonable control (force majeure or fortuitous event). Our contractual performance is deemed to be suspended for the period when the event of force majeure or fortuitous event continues and we will have an extension of the duration of performance during that period. We will use our reasonable efforts to complete the Force Majeure Event or to find a solution by which our obligations according to this Agreement may be fulfilled despite the force majeure event.

If any provision of this Agreement is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such provision shall be separate from the remaining provisions, which shall continue to be in force to the fullest extent allowed by law.

This Agreement and any express documents referred to therein represent the entire agreement between us in connection with the object of this Agreement and supersede any prior agreement, understanding or arrangement between us, either orally or in writing. Each of us acknowledges that, when concluding the present Agreement, neither of us has relied on any representation, commitment or promise of the other or has been involved in any of what was said or written in the negotiations between us prior to this Agreement, unless this is explicit. We intend to rely on this Agreement and any documents expressly stated therein in connection with the object of the present Agreement. Any amendment to this Agreement must be confirmed in writing by both parties.

The present Agreement shall be governed by and construed in accordance with Romanian law. Any disputes arising in connection with this Agreement shall be subject to the exclusive jurisdiction of the Romanian courts.


We guarantee that any product purchased from us through this website must fully comply with the description presented on this website, must be of satisfactory quality and fit the purposes for which other such products are usually provided. Any other guarantees of any kind related to the products are excluded to the greatest extent possible by law.

Our liability for losses you incur as a result of your site use or registration or of ordering and using the products is strictly limited to the purchase price of the acquired products. If the use of the materials of this site leads to the need for service, repair or correction of equipment, software or data, you bear all related costs.

We are not liable for indirect or consequential losses occurring as a secondary effect of the principal loss or damage and are not foreseen by you and us, including but not limited to loss of revenue, loss of business, profits or contract, loss of anticipated savings or loss of data. When a jurisdiction does not allow the exclusion of liability for indirect or consequential losses, our liability is limited to the fullest extent allowed by the law applicable in those jurisdictions.


You may use or register this site solely for lawful purposes. You may not use or register this site in any way that breaches any applicable local, national or international law or regulation in any way that is illegal or fraudulent or has any illegal or fraudulent purpose or effect. You also agree not to access, interfere with, destroy or disrupt any part of this website or any software used in the provision of this website.

You must not misuse this site by knowingly entering viruses, Trojans, worms, logic bombs or other materials that are technologically harmful. You must not attempt to gain unauthorized access to the website, the server where this website is stored, or any server, computer or database connected to this website. You must not attack this site through an attack of service denial or a distributed service attack.

We will report such a breach of this provision to the competent enforcement authorities, with whom we will cooperate, revealing the identity. In case of such an infringement, your right to use or register this site will immediately cease.

We will not be liable for any loss or damage caused by a distributed service attack, viruses or other technologically harmful materials that may infect your computer equipment, computer programs, data or other proprietary materials due to your use or registration on this site or download any material published here or on any website linked to it.


If you use links to third party sites, then you will automatically leave this site and do so entirely at your own risk. We are not responsible for the websites of third parties, for their advertising, content, availability or confidentiality policies, nor for damages, losses or offenses caused or alleged to be caused by the use or dependence of such advertising, content, availability or privacy policy. Therefore, we do not accept or make any statement about them, any material found there or any results that may be obtained from their use. These links are provided in their entirety exclusively for your information. You should carefully review the terms and privacy policies of all other sites you visit.

If you want to create a link to the homepage of this site, you can do so in a fair and legal manner, based on which you log in, but not by duplicating the homepage of this site and complying with the following conditions:

– there is no attempt to remove, distort or otherwise alter the size or appearance or copying of trademarks or logos;

– no framework or other browser or border environment is created around this site;

– does not in any way mean that we support products or services other than our own;

– do not misrepresent your relationship with us and do not present other false information about us or our products or damage or take advantage of our reputation;

– do not otherwise use any of our trademarks displayed on this site without our express written consent;

– do not connect to a site that you do not own;

– your site does not contain any objectionable, offensive, controversial, or infringing any intellectual property or other rights of any other person or in any case does not comply with all applicable laws and regulations.

Your website must comply in all respects with our acceptable usage policy mentioned above.

We reserve the right to revoke the rights granted in this clause for breaching these terms and conditions and to take any action we deem appropriate.




These terms and conditions may be updated and / or amended whenever necessary. You should periodically check the website to review the most current terms and conditions.

You will be subject to the terms and conditions in force when you use the website. You will be subject to the terms and conditions in force when you order the Products, unless an amendment of these terms and conditions is required by law or governmental authority (in which case it will apply to your previous use of the Site and / or orders previously placed by you) or if we notify you of changes to these policies or these terms and conditions before we send you the Shipment order (in which case we have the right to assume that you have accepted the terms and conditions as amended, unless you notify us to the contrary within 7 working days since receiving the products).


The launch of a remote order with the Company Raluca Roman Couture SRL-D or on www.ralucaroman.com automatically involves the acceptance, without any objections, of the above terms and conditions, these being equivalent to a valid agreement concluded.